Privacy Policy

Privacy Policy

Last updated: 27th of October 2025

Welcome to THE LUSH CLUB.

We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from www.thelushclub.co.uk (the “Site”).

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Web browser type
  • Time zone
  • Pages viewed and how you interact with the Site

We refer to this automatically-collected information as “Device Information.”

We collect Device Information using:

  • Cookies – small data files placed on your device to recognize your preferences and improve your experience.
  • Log Files – track actions on the Site (such as your IP address, browser type, and referring pages).
  • Web Beacons / Tags / Pixels – used by Shopify and our marketing partners to measure site traffic and performance.

Additionally, when you make a purchase, we collect certain personal information, including:

  • Name
  • Billing and shipping addresses
  • Payment details (processed securely by Shopify Payments, PayPal, etc.)
  • Email address and phone number

This is referred to as “Order Information.”

2. How We Use Your Information

We use your personal information to:

  • Fulfil your orders and provide confirmations, invoices, and shipping updates
  • Communicate with you regarding your purchase or inquiries
  • Process payments securely
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising about our products (only if you have opted in)
  • Improve our website, marketing, and customer experience

3. Sharing Your Personal Information

We share your information with Shopify to power our online store. You can read more about how Shopify uses your personal information here:

👉 https://www.shopify.com/legal/privacy

We may also share your information with:

  • Payment providers (Shopify Payments, PayPal, etc.)
  • Delivery and courier partners (Royal Mail, DPD, etc.)
  • Analytics and marketing services (such as Google Analytics or Meta Ads)

We never sell your data.

4. Behavioural Advertising

We may use your information to show targeted ads or marketing communications we believe may interest you.

You can opt out of targeted advertising here:

5. Your Rights (UK & EU Customers)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications
  • Object to certain data uses (such as profiling or targeted ads)

To exercise your rights, please contact us at thelushclub1@gmail.com

6. Data Retention

We will keep your information only as long as necessary to fulfil the purposes for which it was collected — typically for accounting, tax, or legal obligations.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised “Last updated” date.

8. Contact Us

If you have any questions about our Privacy Policy or data practices, please contact us:

📧 Email: thelushclub1@gmail.com

🌐 Website: www.thelushclub.co.uk

📍 Business Address: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX