Return Policy
Return Policy
You have 14 calendar days from the date you received your order to return an item. Returns can be made for:
- A different product exchange
- A refund to your original payment method
To be eligible for a return:
- Items must be returned in their original packaging
- Items must have no visible signs of wear or use
- Earrings are not eligible for returns due to hygiene reasons
- Customised orders cannot be cancelled, exchanged, or refunded as they are made-to-order
The buyer is responsible for return shipping costs. We recommend using tracked and signed shipping, as THE LUSH CLUB cannot be held liable for items lost in transit.
How to Return or Exchange an Item
- Email us at [insert email] with your name, order number, and reason for the return. Our team will respond within 48 hours.
- If your return is approved, we will provide you with the returns address.
- Arrange return shipping at your own cost. Tracked and signed shipping is strongly recommended.
Once your item is received, our team will process it within 1–2 working days:
- Refunds: Returned items will be refunded to the original payment method
- Exchanges: Your requested replacement product will be shipped out
Need Help?
If you have any questions or require further assistance, we’re happy to help. Please don’t hesitate to email us!
By purchasing from www.thelushclub.co.uk, you accept and agree to our terms and conditions.